TERMS AND CONDITIONS
These Terms and Conditions explain what you agree to when you make your booking and what to expect from us.
The property is rented to you as a temporary serviced accommodation within the meaning of Schedule 1, Paragraph 9 of The Housing Act 1998. Your booking is made as a temporary guest and you acknowledge you have no rights of tenure and that as a Serviced Accommodation this booking contract is on an excluded agreement for the purpose of the Protection from Eviction Act 1977.
Maximum occupancy 4 people, including children and infants.
Under no circumstances may more than the maximum number of persons, as stated above, occupy the accommodation, including sleeping overnight. This would invalidate our Insurance. If the number exceeds the number confirmed on your booking form your booking may be cancelled and you will be asked to leave with no refund.
You must not assign, sublet, charge or part with or share possession of occupation of the property or any part thereof.
The Hirer signing the booking form agrees to accept legal responsibility, on behalf of his/her party and agrees to ensure they are aware of the Conditions of Hire and that they meet their obligations arising from them in every way. The Hirer accepts liability for any acts or defaults of members of his/her party as if their acts were his/her own.
On street parking outside the property.
For bookings more than 6 weeks in advance 25% deposit is required.
CANCELLATIONS – We do not provide refunds if you have to cancel due to COVID because travel insurance companies do now provide cover for COVID and we are a holiday cottage, not an insurance company. Please make sure your travel insurance policy covers you for COVID.
The property is not a suitable place for isolation. If anyone staying at the property develops COVID symptoms the government guidance is that you should check out and return home to self- isolate.
We cannot provide refunds if your travel plans are disrupted e.g. by bad weather, road closures, cancelled services, illness including COVID.
You can cancel your booking by phone, on the website or by email.
In the unlikely event that we have to cancel or amend your booking we will inform you as soon as possible. We will refund all relevant fees paid relating to your cancellation. However we will not be liable to refund you for any fees you have paid to a third party in connection with your holiday (including without limitation, fees for travel, activities or insurance).
If you fail to arrive by midday on the day after your check in date and you have not advised us of a delay, we will treat the booking as having been cancelled by you and shall be under no obligation to refund your fees.
This section covers bookings made via our website.
PAYMENTS AND CANCELLATIONS – we do not provide full refunds if you cancel for any reason and we take your final payment 6 weeks before your stay.
25% non refundable booking deposit, paid when you make your booking Balance paid 6 weeks before your check in date
* Bookings made less than 6 weeks in advance will be charged in full
We reserve the right to cancel you reservation without refunding your deposit if we don’t receive the full balance on time. Cancellations must be in writing, (email is acceptable).
More than 6 weeks before you arrive …… your deposit of 25% is non refundable but we will return any balance already paid.
4 – 6 weeks before you arrive …… we will refund 50% of the full amount 2 – 4 weeks before you arrive …… we will refund 25% of the full amount
METHOD OF PAYMENT – Payments can be made via Mastercard or Visa on our website. They are handled securely by Stripe and we do not see your card details. If we need to issue a refund we will do so via Stripe.
LIABILITIES- The owner shall be under no liability to any person, or member of a booking for any personal injury, loss, theft, or damage to personal effects howsoever arising at the accommodation. Nor can the owners be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, failure of any public service supply or illness.
RIGHTS OF ACCESS – The owner reserves the right to decline accommodation.The owner has right of access to the property at all reasonable times with or without workman for the purpose of inspection or to carry out repairs deemed necessary to the property or equipment.
DATA PROTECTION – Any personal data you give us will be processed in accordance with the law. Any information you provide us with I.e. names, addresses, phone details or email will only be used by office staff to contact you regarding business. We will not share it with associated businesses or third parties and will only release details we have if the law requires us to do so. If you have any concerns about your personal data, please speak to us.
PROBLEMS OR COMPLAINTS – Please tell us straight away about any problems. We will work hard to put things right immediately. We cannot consider compensation for complaints raised after you leave or if you won’t let us try to put things right while you are with us. Emergency contact details are in the Welcome Pack in the property.
DAMAGE – We know accidents happen and we don’t charge for minor breakages (glass, crockery and ornaments) or fair wear and tear, or if an appliance breaks down during your stay.
We will discuss any significant damage such as broken furniture, or specialist cleaning for upholstery or carpets and we reserve the right to charge these against your damage deposit.
Your security deposit will be returned to you within 48 hours of departure, or we will contact you within this timeframe to discuss any deductions.